Operators FAQ

Getting set up on RAPIDSTAMPS is straightforward, this page explains how things work.

If you're a customer, see the customer FAQ.

Why it works

Do stamp card loyalty programs actually work?

Yes, research indicates that stamp cards work because people speed up as they get closer to a reward.

Kivetz, Urminsky & Zheng (2006), "The Goal-Gradient Hypothesis Resurrected," Journal of Marketing Research.

I already use paper cards. Why switch?

There are many advantages over printed cards, which have a tendency to become worn and creased over time:

  • It's on the phone they always carry, a reminder of your business.
  • You get aggregate analytics on your busy hours.
  • Every stamp and redemption is attributed to the staff member who made it.
  • Retire and switch to a new card anytime.
  • Optionally advertise specials on the home tab.
  • Less counter clutter, just a phone for scanning and a QR sign.

Getting started

How long does setup take?

About 15 minutes. Once you've created your card and setup branding, you can immediately print your store QR code ready for customers to scan.

Do I need any special hardware?

No. You can scan customer QR codes using the scanner app on any phone with a working camera. Android is the recommended platform for scanning.

Is there an app for my customers to download?

No app store, no download. Customers scan your counter QR and get your branded card added straight to their home screen.

Running it

Can I have more than one location?

Yes. A multi-branch business runs on one app, the customer's card works across all your branches. You can also run a card per location if you'd rather keep them separate.

Can I show a promotion to my customers?

Yes. You can display a single offer on the home tab, switched on or off whenever you like.

How do I manage staff?

Add staff accounts from the admin portal. Each scan is attributed to the staff member who made it, so you have a day-level audit trail of who stamped and who confirmed each redemption.

What if I want to change my card or reward?

You can rename a card any time, but the stamp goal and rewards are locked once customers have joined. To run a different offer you can retire the old card and launch a new one, while any existing customers can continue to finish their current card.

Can I cancel any time?

Yes. There's no lock-in on the monthly plan beyond the current period. Cancelling stops your subscription and takes your branded app offline.

Data and analytics

What analytics do I get?

Aggregate trends: stamps, redemptions, new memberships and completions, broken down by hour and month. For staff accountability, you can see scanning activity totals by day for both inside and outside of business hours.

Can I see individual customer behaviour?

No. The platform stores aggregate counters, not per-customer visit histories. You get the totals and trends, not a profile of any individual.

Do I hold any customer personal data?

No. Customers have no email, phone, or name on file.